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#178957 - 12th Oct 2007 9:33am HDMI help
Waddi Offline

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Registered: 11th Jul 2004
Posts: 4006
Loc: New Ferry
I've had my DVD player connected via HDMI for around 6months but as of this morning Im not getting any sound from my DVD player when connected through HDMI but I am when connected via scart.

So I'm not sure if its the HDMI port on the TV or the HDMI port on the DVD that has broke, so has anyone got a DVD player or similar with a HDMI output that I could use to test my HDMI socket on my LCD tv.

Thanks

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#178963 - 12th Oct 2007 10:14am Re: HDMI help [Re: Waddi]
Waddi Offline

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Registered: 11th Jul 2004
Posts: 4006
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Or a HDMI enabled TV that you could test my DVD's HDMI port on for me.

Thanks
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#178969 - 12th Oct 2007 10:25am Re: HDMI help [Re: Waddi]
Mark Online   Reading


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Registered: 9th Nov 2003
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Sorry buddy i cant help.

Someone hasn't pressed Mute on the DVD Player ?
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#178977 - 12th Oct 2007 10:39am Re: HDMI help [Re: Mark]
Waddi Offline

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Registered: 11th Jul 2004
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No Mark, there is sound when connected via scart, but not HDMI,

and I have tried a differnt HDMI lead aswell, so its not that either.
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#178978 - 12th Oct 2007 10:42am Re: HDMI help [Re: Waddi]
Mark Online   Reading


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When you try it have you had the volumes up and wiggled the connector ends?

Why ?

Sometimes you can hear a crackle, which may indicate
which unit is playing up ?
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#178980 - 12th Oct 2007 10:43am Re: HDMI help [Re: Mark]
Waddi Offline

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I'll try that now.
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#178983 - 12th Oct 2007 10:48am Re: HDMI help [Re: Waddi]
Waddi Offline

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Registered: 11th Jul 2004
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no crackles, I get visual but no audio.
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#179010 - 12th Oct 2007 3:14pm Re: HDMI help [Re: Waddi]
MattLFC Offline
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Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Could be faulty audio circuitry, how old is, is it still under warranty.

Im assuming you have checked the audio settings for the player?

Is it an upscaling player? If not, id just stick to using scart to be honest if its out of warranty, otherwise id be on the phone to thier customer support.

smile

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#179029 - 12th Oct 2007 4:04pm Re: HDMI help [Re: MattLFC]
Waddi Offline

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Registered: 11th Jul 2004
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Loc: New Ferry
Yes it is an upscaler that was bought especially for the hdmi output.
Both units are circa 6months old so both are still under 12month warranty, but dont want to take the wrong one back and make a t!t of myself, when it works in the shop.

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#179030 - 12th Oct 2007 4:06pm Re: HDMI help [Re: Waddi]
MattLFC Offline
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Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Ye should only take it back to the shop if a fault develops within 28 days of purchase.

Ye should contact the manufacturer customer services for faults that develop after this period.

Besides, they will be able to give you some better advice then we will, as they will know the model itself and have a list of common faults like this, and may be able to help ye resolve it (ie. it could be a setting or similar).

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#179031 - 12th Oct 2007 4:09pm Re: HDMI help [Re: MattLFC]
MattLFC Offline
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Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Forgot to add that they may advise ye to take it back to the shop for replacement, which they would then arrange with the retail outlet, but until that happens, you shouldnt really take it back to the shop until you have contacted support.

smile

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#179032 - 12th Oct 2007 4:10pm Re: HDMI help [Re: MattLFC]
Waddi Offline

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Registered: 11th Jul 2004
Posts: 4006
Loc: New Ferry
at the moment tho I dont know which unit has the fault. as I have no other unit with HDMI to test with.

If its the DVD player, I'll proberbly just buy a new oneas it was only 50 from argos.

but if its the TV, it will be going back to Curry's, its a Matsui which is made especially for Currys value range.
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#179034 - 12th Oct 2007 4:12pm Re: HDMI help [Re: Mark]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Originally Posted By: Mark
When you try it have you had the volumes up and wiggled the connector ends?

Why ?

Sometimes you can hear a crackle, which may indicate
which unit is playing up ?

Lol your showing your age their Mark, HDMI is digital, ye dont get crackle, ye get either sound or no sound.

It could of course be a broken cable but the only way to test this would be to use another one. Anyone you know got a HDMI cable you could lend to test??

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#179036 - 12th Oct 2007 4:14pm Re: HDMI help [Re: Waddi]
Waddi Offline

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Registered: 11th Jul 2004
Posts: 4006
Loc: New Ferry
Originally Posted By: Waddi

and I have tried a differnt HDMI lead aswell, so its not that either.
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#179037 - 12th Oct 2007 4:15pm Re: HDMI help [Re: Waddi]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Originally Posted By: Waddi
at the moment tho I dont know which unit has the fault. as I have no other unit with HDMI to test with.

If its the DVD player, I'll proberbly just buy a new oneas it was only 50 from argos.

but if its the TV, it will be going back to Curry's, its a Matsui which is made especially for Currys value range.

Yeah, Matsui is a DSG brand, but you need to contact Matsui support as that will be able to deal with any possible faults better then Currys.

Dont forget also, that if the unit develops a fault after 28 days, its adviseable not to take large items to the store for replacement, as the retailer will, 9 times out 10, get a larder item repaired, it just depends if its economically viable.

I know the likes of Currys have their own ownsite engineer network run via their mastercare service, and if the unit has developed a fault, they will most likely send an engineer out first.

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