The old lady or you should call TalkTalk to discuss the situation. This is from their site, no charge unless they have to send an engineer and then it will depend on the fault.
If you're still having problems after exhausting all our troubleshooting advice, please contact our fault team on 0870 087 8777*. Select 3 for technical questions, set up and faults and then select option 1 for landline faults or option 2 for broadband faults. Our opening hours are 8am to 10pm Monday to Sunday and 9am to 6pm on bank holidays. Please see contact us for further ways to get in touch with us.
Note: This number is for fault reports only. Our agents are trained to answer your questions about faults or problems with your line, and will not be able to help with any other TalkTalk enquiries you may have.
What happens now?
A TalkTalk Representative with run through some tests with you and ask you a series of questions to establish whether or not you have a fault. They may need to raise the fault with a third party such as BT or one of our network providers. We will endeavour to contact you within two working days of reporting the fault with an update. Please note that if we have to send an engineer to your property you may incur a charge. See our Broadband Terms & Conditions for details.
* Calls to this number are free from your TalkTalk landline.
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