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#1006764 - 9th Apr 2016 2:14pm Telephone Engineer
jilly Offline
Newbeee

Registered: 27th Apr 2013
Posts: 28
Loc: claughton
Can anyone recommend a Telephone Engineer. Please message me

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#1006766 - 9th Apr 2016 3:10pm Re: Telephone Engineer [Re: jilly]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 2709
Loc: Heswallish
what for ? If you already have a phone the incoming line usually belongs to BT Openreach and their engineers look after it. If you have a phone problem your phone provider should sort it.


Edited by fish5133 (9th Apr 2016 3:11pm)

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#1006768 - 9th Apr 2016 3:27pm Re: Telephone Engineer [Re: fish5133]
jilly Offline
Newbeee

Registered: 27th Apr 2013
Posts: 28
Loc: claughton
The elderly lady who is having problems with her upstairs phone socket is with talk talk, if she gets them to repair it I would think it would cost her a lot of money.

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#1006776 - 9th Apr 2016 5:20pm Re: Telephone Engineer [Re: jilly]
Salmon Online   content
Forum Addict

Registered: 8th Oct 2011
Posts: 1706
Loc: Wallasey
The old lady or you should call TalkTalk to discuss the situation. This is from their site, no charge unless they have to send an engineer and then it will depend on the fault.

Answer

If you're still having problems after exhausting all our troubleshooting advice, please contact our fault team on 0870 087 8777*. Select 3 for technical questions, set up and faults and then select option 1 for landline faults or option 2 for broadband faults. Our opening hours are 8am to 10pm Monday to Sunday and 9am to 6pm on bank holidays. Please see contact us for further ways to get in touch with us.

Note: This number is for fault reports only. Our agents are trained to answer your questions about faults or problems with your line, and will not be able to help with any other TalkTalk enquiries you may have.
What happens now?

A TalkTalk Representative with run through some tests with you and ask you a series of questions to establish whether or not you have a fault. They may need to raise the fault with a third party such as BT or one of our network providers. We will endeavour to contact you within two working days of reporting the fault with an update. Please note that if we have to send an engineer to your property you may incur a charge. See our Broadband Terms & Conditions for details.

* Calls to this number are free from your TalkTalk landline.
- See more at: http://homehelphub.com/Product/TalkTalk-...h.LLMbpOVm.dpuf

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#1006783 - 9th Apr 2016 6:07pm Re: Telephone Engineer [Re: jilly]
diggingdeeper Offline

Wiki Guardian

Registered: 9th Jul 2008
Posts: 9654
Loc: Birkenhead
Originally Posted By: jilly
Can anyone recommend a Telephone Engineer. Please message me
PM me - your PM's are full.
_________________________
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

When the debate is lost, slander becomes the tool of the loser. Socrates

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#1006807 - 9th Apr 2016 9:06pm Re: Telephone Engineer [Re: jilly]
cools Offline
Forum Addict

Registered: 16th Aug 2013
Posts: 1550
Loc: Wirral
Not very impressed with TalkTalk, never had so many break offs. Today the Internet has been off and on so many times I've lost count. I was with Tesco BB and they finished their BB services just automatically switching us to Talk Talk. Think you could have gone with your own choice if wanted but I suspect most like me just stayed . It cuts me more for a worse service. Grrrrrrr!!

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#1006808 - 9th Apr 2016 9:13pm Re: Telephone Engineer [Re: jilly]
fish5133 Online   content
Forum Master

Registered: 22nd Mar 2010
Posts: 2709
Loc: Heswallish
If the downstairs phone is ok the problem is internal and probably be chargeable..phone engineer sounds bit expensive. Possibly try another handset in the upstairs socket or the upstairs phone in the downstairs socket to rule handset out. May just need a new extension cable.

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#1006819 - 10th Apr 2016 9:31am Re: Telephone Engineer [Re: fish5133]
jilly Offline
Newbeee

Registered: 27th Apr 2013
Posts: 28
Loc: claughton
Tried the downstairs phone upstairs and that didn't work.

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#1006836 - 10th Apr 2016 11:14am Re: Telephone Engineer [Re: jilly]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 20999
Loc: Wirral
You could purchase a extension reel.
It simply plugs into the master socket, and the drum has a socket to plug in.

Your going to pay a little more, but i would expext its cheaperthan a engineer and parts.
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#1006917 - 10th Apr 2016 11:14pm Re: Telephone Engineer [Re: Mark]
Habdab Online   content
Addict

Registered: 12th Jun 2011
Posts: 215
Loc: Wallasey
I just love Talktalk's logic. If my phone line or Broadband isn't working, they'll send an engineer round to check everything. If he doesn't find a fault, you get charged. If he does find a fault, you get charged.
It was all explained quite clearly to me by a fully trained operative from talktalk, he told me: . . . . .
"I would like to tell you that if the fault is with d' er, er, the internal wiring or internal er, internal setup, in which the fault is not er, er, or the fault is not found, then, then, in that case only we will not be, in that case only, we will charge you 55.00 on your account".
This is a transcript from the actual conversation I had with him. Crystal clear explanation. Did I mention he was a manager?

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