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#1003932 - 9th Mar 2016 11:28am Another windows problem? Sound/headphones
geprgie260 Offline
Member

Registered: 27th Jun 2010
Posts: 64
Loc: wirral
Following on from my previous problem whereby I had to reinstall windows 10, I now have another problem which I hope someone will be able to tell me how to fix it!

I wanted to listen to music using headphones but when I tried it wouldn't let me and directed me to google to sort the problem. I have no problem listening without headphones on youtube etc. I have switched the default to headphones but no luck. I am trying to use windows media player, which has always worked for me in the past, prior to windows 10 installation and is my default player.

I had to log into a microsoft account to use Groove, but it still didn't work - I cannot hear on the headphones. So I now have to sign into my laptop on switching it on, whereas I didn't before, and I would prefer not to. I now have to wait until July for my microsoft account to be deleted as I only signed up to fix the headphones problem.

Another laptop is exactly the same now.

If I have to I will switch back to windows 7, as it seems there are a lot of problems with windows 10. If I do this, will I lose all my files on my laptop?

Any help much appreciated, from a frustrated windows 10 user!!

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#1003937 - 9th Mar 2016 1:39pm Re: Another windows problem? Sound/headphones [Re: geprgie260]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1698
Loc: Oxton
Ditch any media player bundled with your OS.

My choice would be VLC or Media Player Classic.

http://www.videolan.org/vlc/download-windows.en_GB.html

http://www.codecguide.com/download_k-lite_codec_pack_standard.htm

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#1003938 - 9th Mar 2016 1:59pm Re: Another windows problem? Sound/headphones [Re: geprgie260]
Mark Offline


Wiki Master

Registered: 9th Nov 2003
Posts: 20958
Loc: Wirral
Vlc gets my thimbs up also.
Ive been using it for years and plays everything. Video and Music.

Ive dropped you private message.
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#1003939 - 9th Mar 2016 2:31pm Re: Another windows problem? Sound/headphones [Re: Mark]
geprgie260 Offline
Member

Registered: 27th Jun 2010
Posts: 64
Loc: wirral
Thanks very much for your replies.

I've downloaded vlc but this is the message I get:


Could not demux ASF stream:
DRM protected streams are not supported.
VLC can't recognise the input's format:

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#1003940 - 9th Mar 2016 2:47pm Re: Another windows problem? Sound/headphones [Re: geprgie260]
Mark Offline


Wiki Master

Registered: 9th Nov 2003
Posts: 20958
Loc: Wirral
Where are you trying to listen to your music ?
That suggests your streaming the music from a copyright source.

Headphones : Can you hear a youtube video with your head phone on ? / Plugged in.
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#1003941 - 9th Mar 2016 2:57pm Re: Another windows problem? Sound/headphones [Re: Mark]
geprgie260 Offline
Member

Registered: 27th Jun 2010
Posts: 64
Loc: wirral
It's from cd's I put onto my laptop. I haven't had any problem listening to them in the past. I can hear youtube through the headphones.
Not sure if this is a silly question or not - do I have to put the cd's back on again, because I reinstalled windows 10?

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#1003943 - 9th Mar 2016 3:15pm Re: Another windows problem? Sound/headphones [Re: geprgie260]
Mark Offline


Wiki Master

Registered: 9th Nov 2003
Posts: 20958
Loc: Wirral
If your Cd's are nameofsong.mp3 then you should be able to right click and select vlc.

VLC does a lot, probably more than you want so it can be strange at first.

The DRM is the Digital protection on the music, but your error said it was streaming to suggest that its going online to play the music and being blocked.

Try playing the cd before copying any over.
that may help.
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#1003944 - 9th Mar 2016 3:16pm Re: Another windows problem? Sound/headphones [Re: geprgie260]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1698
Loc: Oxton
Pop audio CD into your computer.
Start VLC
Click MEDIA - OPEN DISC
Click AUDIO CD
Click PLAY

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#1003945 - 9th Mar 2016 3:16pm Re: Another windows problem? Sound/headphones [Re: geprgie260]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1698
Loc: Oxton
If you want to copy the music from the discs to your computer:

https://www.wondershare.com/vlc/rip-audio-cd-with-vlc.html

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#1003946 - 9th Mar 2016 3:29pm Re: Another windows problem? Sound/headphones [Re: geprgie260]
geprgie260 Offline
Member

Registered: 27th Jun 2010
Posts: 64
Loc: wirral
Tried playing it but I get the same message as I pasted earlier.

Then I tried ripping it, following your instructions. I get right to the end where you click start, but it is faded out so can't actually start the rip.

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#1004021 - 10th Mar 2016 9:37am Re: Another windows problem? Sound/headphones [Re: geprgie260]
MikeT Online   content
Smartchild

Registered: 23rd Apr 2010
Posts: 539
Loc: Canary Islands :)
You get all you deserve for installing Windows 10. Sorry, but that's how it is.

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#1004029 - 10th Mar 2016 10:57am Re: Another windows problem? Sound/headphones [Re: MikeT]
geprgie260 Offline
Member

Registered: 27th Jun 2010
Posts: 64
Loc: wirral
Thanks for your reply, but there is no need to be rude. All I did was ask for help.

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#1004036 - 10th Mar 2016 12:25pm Re: Another windows problem? Sound/headphones [Re: MikeT]
venice Offline

Forum Master

Registered: 21st Jul 2011
Posts: 2418
Loc: Wirral
Originally Posted By: MikeT
You get all you deserve for installing Windows 10. Sorry, but that's how it is.


Huh! An inane comment really designed to make people feel comfortable on here ! --NOT

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#1004040 - 10th Mar 2016 1:28pm Re: Another windows problem? Sound/headphones [Re: geprgie260]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1698
Loc: Oxton
Nothing wrong with Windows 10.

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#1004044 - 10th Mar 2016 1:38pm Re: Another windows problem? Sound/headphones [Re: Gibbo]
geprgie260 Offline
Member

Registered: 27th Jun 2010
Posts: 64
Loc: wirral
Thanks very much for your support!

It doesn't matter what the product/service is I think you will always get supporters as well as those who have experienced problems. I didn't think that such a comment was necessary, that was posted. All I wanted was some help, and knowing that there are many experienced and helpful people on here - it was the best place to ask.

Thanks very much to all those who have helped. It is much appreciated.

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